These Terms and Conditions (“Terms”) apply to all flower delivery orders placed with Flower Delivery Tufnell Park, whether online or by telephone, across Tufnell Park and the surrounding areas. Please read these Terms carefully before using our online flower delivery services. By accessing, browsing, or placing an order with Flower Delivery Tufnell Park, you agree to be bound by these Terms in their entirety. If you do not agree with these Terms, please refrain from placing an order.
"We," "our," "us", and "Flower Delivery Tufnell Park" refer to the business providing the services. “You," "your," and “Customer” refer to the individual or party placing an order for flower delivery in Tufnell Park or the surrounding areas. “Website” refers to our online platform where orders may be placed.
Flower Delivery Tufnell Park offers the sale and delivery of flowers and associated products across Tufnell Park and neighbouring districts. Our services are intended for personal and business customers seeking reliable online flower delivery within these areas.
3.1. You may place an order via our website following the step-by-step instructions provided. It is your responsibility to ensure all required information, including delivery address, recipient details, and desired delivery date, are entered accurately and completely.
3.2. All orders are subject to acceptance and availability. Upon submitting your order, you will receive an order acknowledgement via your specified contact method. This does not mean your order has been accepted.
3.3. Formal acceptance of your order and the conclusion of the contract will occur once you receive written confirmation from us that your order is being processed. If we are unable to fulfil your order (for instance, due to stock unavailability or delivery constraints), we will notify you as soon as possible and arrange for either an alternative or a full refund.
4.1. While we endeavour to ensure all descriptions and images on the website are accurate and representative of the products available for flower delivery in Tufnell Park, please note that flowers are natural products and exact colours, stem numbers, or varieties may differ at times due to seasonal or supply variations.
4.2. Where necessary, we reserve the right to substitute certain flowers or foliage with items of equal or higher value and quality, particularly where such changes are required to fulfil your order on the specified delivery date. We will seek to preserve the look and style of the arrangement as closely as possible.
5.1. All prices for our flower delivery products and services are shown in pounds sterling unless otherwise explicitly stated. Prices are current at the time of posting but are subject to change without notice.
5.2. The price applicable to your order will be that which is stated on the website at the time you submit your order, plus any applicable delivery charges as outlined during the checkout process.
5.3. Payment must be made in full at the time of placing your order. We accept the accepted payment methods displayed on our website, which may include credit and debit cards, and selected online payment platforms. Your order will not be processed until payment has cleared in full.
5.4. All card transactions are subject to validation and authorisation by both your card issuer and our payment processor. If your payment is refused or cancelled, we will not be liable for any delay or non-delivery.
6.1. We offer flower delivery throughout Tufnell Park and the surrounding areas, subject to availability. It is your responsibility to provide an accurate delivery address and recipient contact information.
6.2. Please note your requested delivery date is non-binding; while we aim to meet all delivery requests, there may be exceptional circumstances, such as extreme weather or supply delays, that make timely delivery impossible. In such instances, we will notify you as soon as possible to discuss an alternative arrangement or refund.
6.3. Deliveries are made to the address provided. If no one is available at the address, we may, at our discretion, attempt to leave the flowers with a neighbour or in another safe location. A calling card will be left, or attempt made to notify the recipient. If redelivery is required, further charges may apply.
7.1. Where possible, you may cancel or amend your flower delivery order by contacting us with reasonable notice before the scheduled delivery date. We recommend contacting us as soon as possible since, once your order has entered the preparation or dispatch phase, cancellation or changes may no longer be possible.
7.2. Under UK law, you may not cancel orders for perishable goods, such as flowers, once they have been prepared specifically for you or dispatched for delivery. However, we will always strive to accommodate reasonable requests wherever possible.
7.3. For cancellations made in accordance with our policies before preparation has commenced, a full refund will be provided. Refunds may take up to seven working days to appear, depending on your payment provider.
8.1. Your satisfaction is important to us. Should you be dissatisfied with the quality of the flowers received, please notify us as soon as possible, including photographic evidence if requested, so that we may investigate and, where required, offer a suitable remedy or replacement. All issues should be reported within 24 hours of delivery to ensure a prompt resolution.
8.2. Due to the perishable nature of flowers, we may, at our discretion, offer a replacement or partial refund should the complaint be upheld. Each case will be assessed individually in line with our customer service policies.
9.1. We will not be held liable for any failure or delay in the performance of our obligations caused by events outside our reasonable control, including but not limited to natural disasters, extreme weather, strikes, supply shortages, or transport disruptions.
9.2. Our liability to you in connection with any order placed for flower delivery in Tufnell Park, whether in contract, tort or otherwise, shall not exceed the price paid for that order. We accept no liability for consequential or indirect loss.
9.3. Nothing in these Terms will exclude or limit our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10.1. All content published on our website, including graphics, designs, photographs, logos, and text, are the property of Flower Delivery Tufnell Park or our content licensors. Reproduction or use of any content is strictly prohibited without prior written permission.
11.1. We are committed to protecting your privacy and handling your personal data in accordance with all applicable UK data protection laws. Information provided to us for the purpose of ordering flower delivery in Tufnell Park will be used for order fulfilment and customer service only, and will not be shared with third parties except as necessary to fulfil your order or as required by law.
12.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
12.2. The courts of England and Wales will have exclusive jurisdiction over any disputes or claims arising under or in connection with these Terms.
13.1. These Terms constitute the entire agreement between you and Flower Delivery Tufnell Park for the purchase of goods for delivery throughout Tufnell Park and neighbouring areas and supersede any prior terms and understandings.
13.2. If any provision in these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
13.3. We reserve the right to amend these Terms at any time. Any changes will be posted to the website and will take effect immediately upon publication. It is your responsibility to review these Terms regularly.
Flower Delivery Tufnell Park is proud to serve customers across Tufnell Park and the surrounding communities. Should you require further clarification on these Terms or details on our delivery areas, please consult our website or contact us via our available communication methods. These Terms & Conditions apply to all customers in Tufnell Park and the neighbouring districts who engage with our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tufnell Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tufnell Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
